If your concern is about Eris, it does not come to Eris. Arcadia's Safeguarding Sponsor is Piyush Gupta of Tutor Doctor, who is independent of Cognito Coding: pgupta@tutordoctor.co.uk. You can also go straight to your local authority's LADO, the NSPCC on 0808 800 5000, or the police.
Keeping children safe
Start here.
Safeguarding & Child Protection Policy
How concerns are spotted, reported and acted on, who to contact, and what happens if the concern is about the tutor. The main policy — read this one first.
Online Safety & Acceptable Use
The rules for chat, voice and the Minecraft worlds, what is switched off by default, and what happens to anyone who breaks them.
Behaviour, Bullying & Sanctions
What counts as unacceptable behaviour, the steps we take, and how a parent appeals a decision.
Your data
What we hold, why, and how to get it back or deleted.
Privacy Notice — for parents & carers
Every piece of personal data Arcadia holds, our lawful basis for it, who else can see it, how long we keep it, and your rights under UK GDPR.
Privacy — the kids' version
The same thing in plain language, written for club members to read themselves.
Joining, access and complaints
Code of Conduct
What every member agrees to. Signed by the member and by a parent or carer before an account is made.
Parental Consent Form
The form a parent or carer fills in to set up an account, including which features they want switched on.
Accessibility & Reasonable Adjustments
What Arcadia does by default for autistic, ADHD, dyslexic and other SEND members, and how to ask for something different.
Complaints Procedure
How to complain, how long we take, and where to go if you are not happy with the answer.
Terms of Use
The conditions of using Arcadia, including how membership works and who can join.
Can't find what you need? Email Eris directly and ask — including for the internal records not published here, such as the club's risk assessments and DBS details.
Email Eris